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Hardship policy

LPE has a hardship support program.

It’s available to LPE residential customers who are experiencing a temporary or long-term financial difficulty that makes paying their electricity bills difficult.

See our Hardship Policy and Program below for more information or call us on 1800 040 168

Alternatively, you can complete our Customer Hardship Application. We will assess your application for hardship assistance by working day 5 of receiving the application.

Eligible customers receive advice and support from a dedicated consultant skilled in dealing with customers in hardship and trained to provide customers with the highest level of service. Closed accounts are not eligible for our hardship program.

LPE Customer Hardship Policy