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Use this form to ask a question. Alternatively you can chat with us online by clicking here or call us on 1300 443 735 during business hours.

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Contact information.

Corporate contacts.

Outages and Emergencies

If you are concerned that a significant incident or fault poses a risk to life 
or property, call 000 now.

If there’s an electrical outage or fault in your area, you’ll need to contact your energy distributor. They’re responsible for the supply of energy to your property – that is, the poles and wires, gas pipes, and connections.

Distributors are different depending on your area. You can locate your distributor’s contact details on the top right corner of your LPE bill, next 
to ‘Faults and Emergencies’.

Below, you’ll see a list of electricity Distribution Network Service Providers and their contact numbers and links to their help pages. If you are still unsure, please visit the Australian Energy.

Regulator website:


Energex (South East Queensland)
Phone: 13 62 62


Ergon (all areas outside South East Queensland)
Phone: 13 22 96


Essential Energy
Phone: 13 20 80

Phone: 13 13 88

Phone: 13 10 03
Website – power outages information:

Contact LPE

Locality Planning Energy

Looking for more information or help? Our friendly local customer care team is ready to help.

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Phone: 1300 443 735
Address: PO Box 5737, Maroochydore BC QLD 4558

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