Privacy and Hardship Policy

LPE takes privacy seriously, any personal information held or used by LPE is only maintained as part of providing services to customers. Please see our Privacy Policy for more detail

Download the Australian Privacy Principles here.

LPE has a hardship support program. It’s available to LPE residential customers who are experiencing a temporary or long-term financial difficulty that is making paying their electricity bills difficult.

See our Hardship Policy and Program below for more information or call us on 1800 040 168 or (07) 3505 5950 . Alternatively you can complete our Customer Hardship Application. We will assess your application for hardship assistance by working day 5 of receiving the application.

Eligible customers receive advice and support from a dedicated consultant, skilled in dealing with customers in hardship and trained to providing customers with the highest level of service.

LPE Customer Hardship Policy

LPE Customer Hardship Policy - Easy English Version

 

 

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